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The University promotes constant improvement in the quality of its study programmes, research, third mission and educational facilities.

Quality Assurance, described in detail at University level on dedicated webpages, actively encourages observation over time of training, research and third mission results using the tools required by the AVA framework (self-assessment, accreditation and evaluation of the Italian university system).

You can email your suggestions to DipartimentoPSC [at] unitn.it

The Quality Assurance System

The department strives to continuously improve quality in education and has adopted appropriate policies to:

  • ensure high-quality programmes and a wide and attractive selection of courses
  • encourage productivity and merit in its programmes of study
  • strengthen the services it offers
  • enhance the internationalization process
  • assess the results of teaching

The quality of study programmes is evaluated every year in many ways in compliance with the provisions of article 15 of the University teaching regulations adopted by Rector’s Decree no. 461 of 27 August 2013, as amended by Rector’s Decree no. 412 of 2 July 2015 and Rector’s Decree no. 841 of 19 December 2016, and with ANVUR guidelines.

To ensure an effective monitoring of quality, the department periodically drafts or updates the following documents and databases:

  • the “SUA-CdS”, the Annual Summary Report of study programmes,
  • the yearly monitoring report on study programmes,
  • the Periodic Review Report of study programmes,
  • the annual report of the joint student-teacher committee.

The students' views on teaching and their level of satisfaction are essential to the self-assessment process. Teachers, course review groups, and joint student-teacher committee can then identify and implement measures to enhance the quality of teaching.

The department has also established a joint group for teaching innovation which works across all courses of study.

Research and Third Mission Quality Assurance

The Department implements its quality assurance policy in line with the quality assurance framework of the University for research and teaching and learning, in compliance with regulations in force and ANVUR’s suggestions.

The achievement of research results will be measured based on a number of parameters, among which are:

  • the number and relevance of research projects that have been presented and funded;
  • the publication of articles in high-impact international journals included in major databases (ISI, Scopus) and in indexed or class-A national magazines;
  • the number and relevance of seminars and congresses organized;
  • the participation in national and international conferences and other research dissemination events;
  • the participation in local, national and international calls; international faculty exchange programmes for visiting professors.

Moreover, the department is committed to consolidate its relationships at local level, among other things through applied research projects on teachers’ training and bilingualism, school programmes for students with learning difficulties or ASD, actions in healthcare in collaboration with the Provincial Healthcare Services (APSS) and actions aimed at improving the working environment in private companies.

As regards third mission, the department is very active on different levels:

  • continuing education
  • orientation
  • participation in innovative projects
  • technology transfer and science dissemination
  • organization of international, national, local events

In general, the actions implemented by the department include a) the publication of materials to disseminate knowledge and information, b) the participation in tv and radio shows, conferences and public meetings, c) the organization, including in collaboration with other organizations and associations, of non-academic events open to the public, d) the organization of orientation seminars in schools and of training programmes for professionals and citizens.

The actors participating in the Research and Third Mission Quality Assurance framework are required to fill in or update the following documents/databases:

  • the “SUA-RD”, the Annual Summary Report of research at the department
  • the Periodic Review Report
Organisation for Quality Assurance

Quality assurance groups continuously monitor the actions put in place by the department and the results achieved, pointing out any weaknesses and highlighting any proposals for improvement. At regular intervals, they draft a periodic review report which they submit to the department council for approval, in order to define the proposals for improvement that need to be implemented to overcome any weaknesses.

The Department Council:

  • ensures the quality of study programmes
  • examines, if necessary completes/modifies, and approves the reports submitted by quality assurance groups

Members of the quality assurance framework from the Department:

The Director

The Director coordinates the Department's teaching and scientific policies and works to implement them, represents the Department, presides over the Council and the Board and attends to the execution of their resolutions.

The Director

The Delegate for Quality

The Delegate for Quality promotes the constant improvement in the Quality of Teaching, Research and Third Mission at the Department, as well as ensuring a constant comparison between the University and the Department regarding quality assurance initiatives.

The delegate for quality at the Department is Prof. Luisa Canal

The Department Council

The Council is the collective body of the Department and is responsible for quality assurance.
The Department Council

Joint Student-Teacher Committee (JSTC)

The JSTC is formed at the level of University Structure with the greatest possible representation of students from the programmes offered by the department. It is responsible for monitoring the educational offer and the quality of teaching, identifying indicators for the evaluation of results and formulating opinions on the activation and abolition of study programmes.
The Joint Student-Teacher Committee

Course Coordinators

Coordinators are responsible for course planning and revision and also for compiling the annual summary for the study programme, the annual monitoring chart and the periodic review report. They must carry out effective monitoring regarding course progression, ensuring everything expected during review is achieved, as well as during a periodic review of the educational objectives of courses, checking that the proposed objectives are met and acting in a timely manner when problems arise.
You can find the names of Course Coordinators in the contact page of each study programme:

Undergraduate degree courses

Master’s degree courses

Course review groups

The groups hold the primary role in the self-assessment process for the study programmes as they are the people directly involved in the implementation of the review process. They compile the annual programme monitoring chart and the periodic review report, ensuring that the courses are monitored and intervening if criticism is received with appropriate measures for improvement.
Course review groups in academic year 2017/2018

Undergraduate degree courses

  • Interfaces and Communication Technologies: Paola Venuti, Remo Job, Massimo Zancanaro, Marco Pizzini
  • Professional Educator: Giovanni Zuliani, Dario Fortin, Diego Valentini, Michele Dell'Orco, Alessandro Dellai, Giulia Chizzali
  • Science and Methods of Cognitive Psychology: Paola Venuti, Luisa Canal, Maria Paola Paladino, Benedetta De Bortoli

Master’s degree courses

  • Human-Computer Interaction: Paola Venuti, Antonella De Angeli, Alessandro Grecucci, Jeroen Andre Filip Vaes, Maria Teresa Stella
  • Psychology: Paola Venuti, Franco Fraccaroli, Luca Surian, Simona De Falco, Lorenzo Avanzi, Leonardo Venturoso

Student representatives

The main tasks for student representatives are to report comments, criticisms and suggestions for improvement that relate to the education course and to ascertain that transparency and sharing of the information is guaranteed.

Student participation is expected in all self-assessment groups and in the joint student-teacher committee.
Student representatives

Suggestions

With a view to the constant enhancement of organization and teaching activity at the Department, students can report issues and send suggestions which then help to identify problems in the quality of teaching or support services and find solutions. Any complaints and suggestions should be sent, by completing this form, to: segnalazioni.studenti.dipsco [at] unitn.it (segnalazioni.studenti.dipsco@)segnalazioni.studenti.dipsco [at] unitn.it (unitn.it).

Complaints may also concern events or behaviour believed to be inappropriate. Such complaints will be suitably investigated while ensuring confidentiality.

Dr. Sandra Iob, who is responsible for dealing with suggestions and complaints at the department, will report to the student on the action taken as regards the submitted suggestion/complaint or appeal and on the time it will take to obtain a reply.

There are also the following guarantee bodies at University level:

  • the student rights liaison officer, university contact responsible for students, as well as their relations with teachers and technical-administrative staff
  • the committee for equal opportunities, well-being at work and against discrimination, which works to promote and protect equal opportunities and well-being in the working environment among the University’s staff
  • the confidential counsellor, who is in charge of preventing, managing and helping to solve cases of bullying and sexual harassment brought to her attention which occur in the workplace or study environment

Contact the Student support service to submit suggestions on the following issues:

  • admissions, enrolments, enrolment after first year, tuition fees, study plans, examinations and registration for exams, degree award, interruption of studies, transfer to other universities or other programmes:
    Student Support Service
  • Erasmus+, double degree, bilateral agreements, visits abroad for dissertation purposes: 
    International Mobility Office
  • information on student services and student support in the different disciplinary areas:
    Tutoring
  • internships for students and graduates, including abroad:
    Job Guidance
  • language courses and tests:
    CLA - University Language Centre
  • ECDL, GMAT, TOEFL certificates:
    Test Center
  • scholarships, university restaurants, accommodation: 
    Opera Universitaria
  • support services for students with disabilities and special needs: 
    Inclusion Service
  • library services, loans, e-books and digital resources, dissertation writing: 
    University Library